How do I install Cisco Jabber?
As of February 2022 Jabber is being depreciated. Current users can still use the instructions below, while future users will use WebEx to place and receive phone calls.
Cisco Jabber is a "soft phone", meaning it has all or most of the functionality of your desk phone, without you actually being at your desk. With Jabber you can place and receive phone calls using your work number, as well as listen, forward, and delete your voicemail messages.
Download the respective app for your device:
Cisco Jabber on the App Store
Cisco Jabber - Apps on Google Play
Open the app, input your @umd.edu email address, and tap continue.
When prompted for your username and password input your Directory ID and Password.
Answer any authentication and notification settings your device prompts you for.
You do not have to install the e911 app on your device.
Cisco Jabber for Windows
The Jabber download is a ZIP file, you will need to right-click it and unzip it before installation.
Open the unzipped folder and run Setup to install the application.
Input your @umd.edu email address when prompted.
Authenticate via CAS using your Directory ID and Password.
Delete the ZIP file and folder that you created in step 1.
A guide to the Jabber application and its interface can be found here
MyE911 - Windows
Install and launch the application.
Follow the instructions here to setup the application and add locations.
Change your MyE911 password when prompted.
In order to comply with federal E911 regulations you are required to install MyE911
Cisco Jabber for Mac
Install and open the application.
Input your @umd.edu email address and password when prompted.
Authenticate via CAS using your Directory ID and Password.
A guide to the Jabber application and its interface can be found here
MyE911 - Mac
Install and launch the application.
Follow the instructions here to setup the application and add locations.
Change your MyE911 password when prompted.
In order to comply with federal E911 regulations you are required to install MyE911
About
Cisco Jabber is a "soft phone", meaning it has all or most of the functionality of your desk phone, without you actually being at your desk. With Jabber you can place and receive phone calls using your work number, as well as listen, forward, and delete your voicemail messages.
Installation
iOS / Android
Download the respective app for your device:
Cisco Jabber on the App Store
Cisco Jabber - Apps on Google Play
Open the app, input your @umd.edu email address, and tap continue.
When prompted for your username and password input your Directory ID and Password.
Answer any authentication and notification settings your device prompts you for.
You do not have to install the e911 app on your device.
Windows
Download and Install Jabber
Cisco Jabber for Windows
The Jabber download is a ZIP file, you will need to right-click it and unzip it before installation.
Open the unzipped folder and run Setup to install the application.
Input your @umd.edu email address when prompted.
Authenticate via CAS using your Directory ID and Password.
Delete the ZIP file and folder that you created in step 1.
A guide to the Jabber application and its interface can be found here
Download and Install MyE911
MyE911 - Windows
Install and launch the application.
Follow the instructions here to setup the application and add locations.
Change your MyE911 password when prompted.
In order to comply with federal E911 regulations you are required to install MyE911
macOS
Download and Install Jabber
Cisco Jabber for Mac
Install and open the application.
Input your @umd.edu email address and password when prompted.
Authenticate via CAS using your Directory ID and Password.
A guide to the Jabber application and its interface can be found here
Download and Install MyE911
MyE911 - Mac
Install and launch the application.
Follow the instructions here to setup the application and add locations.
Change your MyE911 password when prompted.
In order to comply with federal E911 regulations you are required to install MyE911
Updated on: 02/18/2022
Thank you!